Outsourcing Quality Assurance

Outsourcing Quality Assurance Helps In-House QA

There are three things you can get from outsourcing quality assurance, even if you already have an in-house QA function.

I know, the thought of outsourcing may not have crossed your mind lately if release cycles are running smoothly and customers are loving your software, apps, or website.

But, for how long? You know that with each release the testing gets a little more complex; a little more time-consuming.

The Impact of Regression Testing Debt

Every time new features are added, the quality assurance cycle get’s a little longer…and longer…and longer.

Why is that? It’s called regression testing debt and it occurs because the amount of things that need to be tested increases each time new features are added.

Yes, the new features need to be tested, but the old features need to be tested as well to make sure the new features didn’t bungle them up and break them.

Kicking the Can Down the Road

Of course you’re thinking there’s probably no real budget to add additional quality assurance staff – the internal team is just going to have to do the best they can.

This approach might work for a little while but it won’t be sustainable unless you find some *leverage* to make your quality assurance team more efficient.

Outsourcing quality assurance – even for a project or two – can bring your in-house QA team a ton of learning, new techniques and better strategies to overcome the increasing workload that comes with regression testing debt.

The leverage and ROI on this approach is very high – and not just in terms of dollars or time.

Three Benefits When Outsourcing Quality Assurance Resource for Your Internal QA Team

Here’s how your in-house QA team can benefit from working on a couple software testing projects with an outsourced quality assurance team.

  1. New software testing techniques – the art and science of software testing and quality assurance advances significantly every year. A well qualified outsourced quality assurance partner keeps their team well trained on new and effective testing techniques. They can easily teach your in-house QA team some of the best techniques for your unique situation.
  2. New software testing strategies – software, websites and applications are growing in size and volume every year. The old strategies for making sure your software has adequate quality assurance coverage may not work anymore and may even lead you in the wrong direction. New quality assurance strategies are being built, tested and used to great advantage – wouldn’t your in-house quality assurance team benefit from learning some new strategies?
  3. New quality assurance tools – last but not least, the tools!  All the tools! Almost too many to chose from – and how would you chose anyway? Choosing and implementing the most effective software testing tools can be daunting if you try to figure it out yourself. Adding to the confusion – those sales guys selling the tools! Give yourself (and your QA Team) a break and let the experts tell you (and even show you) which tools work best in which situation. This alone can save you weeks of time!

The Cost of QA Leverage

It should cost you less than $10K to engage with a well qualified and respected quality assurance partner for a project that runs a week or two.

In return, you should expect that your immediate testing needs are well covered and your in-house QA Team should get a range of the following benefits in addition to the software testing.

  • New software testing techniques with guide sheets and personal instruction on how best to use them.
  • New software testing strategies with coaching on the costs and benefits of the selected approach.
  • Introduction to software testing tools you haven’t used but might benefit from – along with demos and examples of how they can work for you and what the true costs of implementation are.

Where else are you going to get that kind of ROI and leverage? Keep your internal QA team sharp. Keep your customers (and your boss) happy. It’s all possible you choose an outsourcing quality assurance strategy for raising the level of performance in your internal QA team.

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Software Application Testing Company Three Questions

Software Application Testing Company Three Questions

There are just three things to think about before contacting a software application testing company. Yep, just three little questions to ask yourself once your software is “almost” ready and it’s time to have a professional take a look to make sure there aren’t any nasty little surprises left in there.

Trust me on this–if you know the answers to these three questions, I can promise that you’ll find the perfect software application testing company for your unique needs.  I promise!

On the other hand, if you don’t know the answers to these three questions, the best any application testing company is going to do is *guess* or *assume*.

I’m pretty confident you don’t want the company you’re seeking help from to *guess* or *assume*, do you?

Answer These Questions Before Contacting Any Software Application Testing Company

1 – What are your goals for this project?

Specifically, the list of things you want done (and NOT done) and the list of things you want to see so you can be confident the goal has been achieved. Nothing complicated – even some jots on a napkin will help. What’s MOST important here is that you’ve thought about it enough to be clear about what you do and don’t want.

Why? Software quality means different things to different people. Google is OK with some defects in their software (permanent Beta) while high-end jewelry stores are not willing to tolerate even a slightly-less-than-perfect image.  Either approach is effective but only in the context of your specific needs and goals. If you know (or have at least thought through) where you stand on your goals, the application testing company you’re talking to can do a much better job of understanding and meeting your specific needs and goals!

2 – What is your budget for this project?

Yeah, the budget question….and budget is more than just dollars! Possibly more important is TIME. When do you need it to be done? You probably already know this but it’s important enough to make sure. Take a minute and confirm the dollar budget you have to spend and the date by when you need to launch the application.

Why is this important to know and SHARE? Very simply, it helps the application testing company you’re talking with do a better job of understanding and proposing a solution that meets your unique needs. If you withhold this important information under the guise of an outdated and ineffective vendor negotiation model, you’ll get quotes and proposals that are more guesses than fact. What you get is a best-guess for a solution where critical facts are missing. Further, if you award the project based on this approach, you’re merely awarding the “best guesser”.  That’s probably not what you were seeking when you went looking for a software application testing company. The good ones don’t *guess”.

3 – How will you chose the best vendor for you and your project?

Some folks have a need for speed and others have a need for deep attention to detail. Some want a very close relationship between developers and test engineers and others don’t want their developers bothered. Some people want lots of transparency in the process and some people just want the defect reports. Decide which methods and priorities best meet your needs.

Why? If you share your selection criteria with the application testing companies you’re talking to, they can customize their proposals to highlight their differences and how those differences can be valuable to YOU. If you don’t, everyone is back to guessing and that’s not going to improve your certainty of success. In some cases, time can be saved when a firm quickly determines they are NOT the best fit for your project. Wouldn’t it be better to acknowledge that and get out of the way instead of endlessly pestering you for another sales call?

A good software application testing company, like TESTCo,  is not in the guessing business. We’re in the facts and confidence business. Please help us help you achieve your goals and dreams. Think through the three questions the best you can, then give us a call.

 

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