Finding a good software QA outsourcing company can be a daunting experience, especially if you are new to software QA or seeking better performance from your current software testing provider. The volume of Web search results are almost overwhelming. There are no third-party reviews to speak of. Everyone seems to offer the same software testing services.
How can you tell the difference between a company that consistently delivers and one that just tries really hard?
Analyzing the Customer Testimonials of Software Testing Companies
One sure-fire way to find the right provider for you is to study each company’s testimonials and actually talk with a few of their clients.
Yes, all the testimonials on a company’s website tend to be positive, but you can learn a lot by the type of companies that appear on the testimonials page and and what is actually said about the service received.
If you care about cultural fit, for instance, do comments reflect how well the outsourced team fit with the development team. If you care about accuracy of communications, or reliability, or integrity, or delivering under stress, look for comments that reflect these characteristics. If you don’t find any, move on. Are there many testimonials from a variety of companies? That’s a good sign of versatility and experience. More than one testimonial from a single customer indicates high satisfaction over time–another positive sign.
Choose the Right Level of Relationship for Your Software Testing Company
Do you only care about low cost, or do you care about value? It’s an important question. Be honest. If you’re just looking for a software testing company to run a few tests and give you a report, there are hundreds of companies scattered around the world that provide that type of commodity service at low prices. You’ll have many to choose from. You can shop price and availability, much like you do at any discount warehouse store.
On the other hand, if you take seriously the quality of your software, and if you want more of a partner relationship than a vendor relationship, the field is much smaller.
How to Spot Value in Software Testing Outsourcing
Let’s say you have a short list of software testing companies. Next step is to call each one to understand their process, philosophy, pricing and expertise. More importantly “listen between the words”. How are you treated on the phone? Like just another transaction for the sales department? Like an un-welcomed interruption for an over-worked tester. Or are you treated like a fellow-business professional?
What questions are you asked? Does the representative ask tactical questions about your budget, code and schedule? That’s important information for the testing company to know, but the elite class of testing companies want to first understand the business problem you face so their testing team can be focused on delivering the right value.
TESTCo is one of the elite software testing companies I referred to above. No matter if your QA project requires manual and functional regression testing, or automation and performance testing, you’ll know within a few minutes on the phone with us if we’re the right outsourced software testing company for you.
Once a testing partner has been selected or identified the next obvious question often is what testing project should be assigned first. My post, “Selecting the First Project for a Software QA Outsourcing Partner”, is valuable reading.