Web Application Quality Assurance

Four Perspectives, One Recommendation for Web Application Quality Assurance

Building an excellent web application is hard, especially if your web application quality assurance isn’t what it should be.

But, you can make it easier if you do a little thinking and preparation about QA prior to starting your web application project.

Your quality assurance and testing methods will determine how efficiently you and your team deliver your web application project and achieve your goals. That’s right. QA is often the critical factor even though it is typically the last or next-to-last phase of a web application project.

The Payoff for Success and the Cost of Failure

You might be wondering, “Is web application QA worth it?” This is a great question, particularly in light of the limited budgets that we all have for our projects. Your web application project is probably important to you and your business. You probably expect to grow your business with this project, right? You’re making an investment in your business and you expect a return, right? This is the Payoff of Success for you!

But, your web application project could fail, too. You probably won’t see a complete and total crash of your server. In fact, it’s what you WON’T SEE that will hurt you.

The payoff for success for using web application QA can be very lasting. This is because web application QA will save you money in the short and long term due to the reduced development costs and the growth it provides.

  • Reduced costs: This might seem counter-intuitive because paying for QA services seems to add to your costs. In order to fully understand how QA reduces cost, you must understand the steps within software development where you can be charged. Web application QA identifies and eliminates bugs within your application. Just by taking care of bugs early on, QA starts saving money for your application immediately. With fewer bugs and catching all the other problems early on, the costs for development initially can be greatly reduced.
  • Growth: One of the most important aspects of growth is reducing customer churn. With web applications, customers can leave your app for many reasons. Bugs, slow performance and other user related issues are some of the primary reasons that customers abandon apps. QA can test your application at all stages of development to ensure the least likelihood of customer attrition and churn. With QA, your application will retain more customers because it will not have bugs and it will perform much better.

What are your biggest risks without web application QA? In most cases, losing current customers is your biggest risk and not converting new prospects is your second biggest risk. What you probably WON’T SEE is current customer or new prospects that experience a “bug” in your web application. Not a big BUG, but just enough to cause them to feel uncertain or frustrated. They either COULD NOT do what they wanted or they were SURPRISED and CONFUSED when the see an unexpected error message.

This can have several multi-layered consequences that can damage your business. The customers that had difficulties with using your application because of a bug can generate bad marketing for your application. This bad publicity with your application can damage your brand significantly. What do these customers and prospects do when this happens? They LEAVE your web application and your business suffers from that loss.

Web application quality assurance can help you find and correct these before your customers and prospects get a nasty surprise.

And, It’s Easier than You Think

How hard is adding web application QA to my project? Adding  testing and quality assurance to your web application project is much easier than you think – even if you’re nearing the end of your project.

Here’s how TESTCo makes it really easy:

  1. Contact us via our webform and we’ll get in touch within 1 business day – sometimes within a few minutes!
  2. Schedule a 30 minute phone call with us so we can answer your questions and learn a little more about your project.
  3. If you like what you hear as we answer your questions, then schedule a 90 minute scoping with us where you “Show and Tell” us about your project. We also have a list of questions we’ll ask so we can prepare a custom proposal for your project.
  4. Within a day or so, you’ll receive our proposal that contains several strategies that we’ve evaluated and a recommended strategy, plan and estimate for your project.
  5. Tell us when you want to start!

Your investment of a couple hours could turn into a game changer in the quality of your web application project. We ALWAYS find defects.

Consider These Four Perspectives to Dramatically Improve Your Success

  1. Technical Accuracy – is your web application built on a technology stack that is mature and aligned with your project goals? What risks does my technical stack add or remove from my web application? Or is it based on your lead developer’s most current fascination with a new technology? Proven technology stacks that are purposely built to match your project’s goals can eliminate up to 50% of your web application quality assurance time.
  2. Functional Accuracy – are your requirements and specifications documented and stable? Word-of-mouth testing (where your developers tell your testers what needs to be tested) is a terrible strategy and almost always results in post-launch defects. Usually big ones! Documenting your requirements and specifications provide a road map for your web application quality assurance team to build accurate and meaningful test cases that reflect exactly what you web application does.
  3. User Accuracy – what do your users expect when using your web application? Are they Mobile First or are the desk-bound Knowledge Workers? Do they already know everything they need to successfully use your web application? What kind of prompts, help, support or training might they need? Can those basic user needs to eliminated through features in your web application? What browsers and operating systems do they use? Knowing how your users will use your web application can reduce your web application quality assurance time by as much as 25% by eliminating unnecessary scenarios.
  4. The Cost and Certainty of Success – You want to achieve your goal. You’ve invested time, money and a little bit of yourself in the pursuit of your goal. You’re close and now you want or need some testing to finish and launch your software. Web application quality assurance reduces the risk of failing to achieve your goal. Do you know what you’ve invested, thus far, to achieve your goal? Does each unique user represent a potential sale? Would a defect prevent that potential sale? You don’t “have” to test your software if you’re OK with the potential cost or revenue loss of a defect. And, you (or we, or anyone really) won’t catch and prevent every defect. How many defects can you afford before you fail to achieve your goal?

The first three perspectives focus on the technical side of making your application work. The technical accuracy perspective focuses on ensuring that the fundamental tech stack of your application is right. This is vital because without the right stack, the rest of the application will crumble. The functional accuracy perspective focuses on strategies and actions of your QA team to make sure the application is flawless post-launch. User accuracy focuses on enhancing the user experience and solving other user-based issues, while the fourth perspective focuses on the business and objectives of the project.

These four lenses examine your approach to QA and your application from a holistic perspective. Each perspective addresses a business or technical need that are required to be solved prior to application launch. By viewing this from all of these angles, you will have an answer to any issues that arise during testing and development. These are important questions to pose to any QA provided and your internal team. If they cannot figure out specific questions like why your application is using a specific technology stack or what can your users expect when using your application, this can lead to more fundamental and root issues with your application. The questions provided should be explored periodically throughout the testing and development stages until the application is thoroughly refined and ready for the market

A Recommendation from Me to You about Web Application Quality Assurance

Get talented help! – You wouldn’t ask an inexperienced designer to build your UI/UX, would you? You wouldn’t hire a HTML coder to build your web application engine, would you? Of course not!

We recommend that you hire the best software testing talent you can find. Be aware that there is a difference between testers and Test Engineers.

If you’re in the middle of a web application project and need quality assurance help, we can help with on-demand testing.

We’ve saved more than one development project at the last hour.

If you’re just starting or just thinking about your next web application project, give us a call. We’re happy to share what we know so your QA plan will contribute to the success of the project.

Website Testing Service

DIY Website Testing Versus A Website Testing Service

You have a website – an important website –it represents your company (or is your company), and you want to make certain it works properly. You know the site should be tested, but should you consider a website testing service, or gather a few employees, friends and relatives together for an afternoon of testing while munching on pizza? One option costs money, the other doesn’t (okay, you have to spring for a few pizzas).

You might ask yourself, what do other companies do? The sad truth is that too many businesses either don’t test their websites or just do it poorly.

They pay for it on the back end — high bounce rates, abandoned shopping carts, customer complaints and not enough lead forms or converted sales.

Some folks just semi-test it on their own computer/phone and call it done. Who needs outsourced website testing services, right?

While that’s  better than nothing, it leaves you wide open for delivering a user experience that hurts your business. Let me make it simpler and easier for you with this report.

What follows is great advice for setting up a test plan for your website. I’ve even included a link to a free report, “Website Testing Cheat Sheet”.

What Does It Take To Test A Website Yourself? The DIY Method.

First, you’ll need a Goal, a Strategy, and a Plan.

Sure, you can just sit down and start testing but you probably won’t get what you want. Why? Because you’re just performing semi-random testing to see if you can find some “bugs”. Sure, that’s helpful but not very economical or efficient. Additionally, if you aren’t careful with documenting and reporting the “bug” you find during your website testing, you won’t be able to determine if and/or when that “bug” was fixed.

Set The Goal For Your Website Testing Project

Zero defects? Works okay for 90% of users/visitors? No critical defects but some annoyances are okay? You’re about to spend your time or money in a business activity, so you DO want a return or positive outcome for your time and money, right?

If you know what your quality goal is, then you can easily determine how much time and money it’s wise to spend in achieving that goal so that it does produce the outcome or return that you desire.

This holds true for doing it yourself or using a website testing service. Knowing your goal helps you determine the best budget for your website testing project and achieving your quality and business goals.

Make The Goal Realistic

Your quality goal for your website testing project needs to be realistic and relative to your budget for time and money. If you have little time and little money, you won’t be able to achieve a stringent quality goal. A “Zero Defects” quality goal for your website testing project can be expensive and time consuming to achieve. This type of goal is worthwhile for moon landings and space shuttle docking but doesn’t always make sense for a website.

A better goal for your website testing project may be “Works on 90% of known customer browsers and devices”. With this type of goal, you can easily calculate the number and variety of web browsers and devices that need to be tested within a small website testing project budget.

Now That You Have Your Goal, What Is Your Strategy?

A Quality or Testing Strategy is a collection of Assets (people, resources, time, money, etc.), each with a unique Advantage that can be used or perform a certain Action to achieve your goal.

One strategy is DIY Website Testing – Use your time (Asset) where you are experienced with your application (Advantage) and is already paid for (Advantage) to run ad-hoc tests (Action).

Another strategy is Outsourced Website Testing Services – Use trained professionals that you pay (Asset) who have and use an industry standard testing strategy (Advantage) to build and run a regression testing suite (Action).

These are two very simple examples among countless quality and testing strategies. The best strategy is the one that achieves your quality goal for the lowest cost with the highest outcome or return.

It might help to think of strategies as various ways to optimize Faster, Better and Cheaper!

Every strategy needs a plan to coordinate the Actions of the Assets with Advantages (Strategy) that you’ve selected.

Is It The Plan Or The Planning?

Plans are important for every website testing project. But, at TESTCo, we’ve learned that the planning is much more valuable than the plan. Why? Most plans blow up within the first 10-20% of the time allotted. The requirements might or might not change but some of your assumptions are almost guaranteed to be wrong or change. The environment or situation around you is the most common change that impacts a plan for website testing projects. Someone always seems to need something sooner than they thought previously. Or, your best and most important technical person goes on an unexpected vacation. What happens to the plan when something changes or goes wrong?

You replan–and quickly!

But, the second (and third and fourth, sometimes) time you replan, you’re smarter and more effective in your planning. Why? Because you’ve already thought through most of the requirements and assumptions and you’re simply factoring in changes. You get a little smarter and a little better every time you need to replan. And, almost every replan provides better outcomes and greater accuracy.

At TESTCo, our website testing service plans tend to be very accurate, but only because we’ve done so many of them and already have backup plans and test engineers ready to go if (and when) a change happens.

So, Why Plan (or Replan) If It’s Going To Blow Up Anyway?

Great question – because your project and team need your leadership and management. They (maybe just you sometimes) need and want to be told what to do to achieve the goal they’ve agreed is important. They need to know you have some level of confidence and certainty in the project and your plan is a primary component to communicate your confidence.

Website testing services appears to be quite simple. But, with mobile devices and browsers changing and upgrading frequently, a plan to achieve your specific goals will always your best friend.

Planning is even more powerful. A plan just communicates the timeline and the outcome. The process of planning involves (or should involve) almost everyone on the team. Planning provides the opportunity to raise, discuss and resolve issues and doubts about achieving the goal. Talking and discussing how you will achieve a goal will almost always trump a Gantt chart or project plan. Sure, you need the plan but the gold is mined in the plannING!

So, go ahead and replan that rascal if your current plan isn’t on track!

A Quick Checklist To Cover the Basics Of Website Testing

Does it work properly?

  • Does every input form correctly save the data and send the appropriate emails?
  • Does every link go to the right place?
  • Does every page and form work properly, even when you use the Back button on the browser?

Does it display properly?

  • Does every page load quickly and fully?
  • Does every graphic render fully and completely?
  • Does every animation display properly?

OK, that’s it.  Congrats, you’re done.

Oh, Wait a Minute. What About Mobile?

Which browser did you use when you tested?

And that browser was running on which operating system?

Oh, you used your phone…great!

OK, which mobile browser did you use?

And what type of mobile device do you have? Apple or Android?

And what operating system version does it have?

Wait! Why are you asking me all these questions??????

Well, here’s a dirty secret about websites and today’s web browsers on desktop and mobile devices.

They’re all different and they all have different “issues” with how they try to display your web designer’s newest and coolest graphics and display treatments.

What does that even mean???

It means that your website may look perfect on a Mac with Safari but render terribly on an Android phone or iPad running the previous operating system.

There are literally hundreds of different possible combinations.

Selecting The Right Browsers And Devices To Test

There are two references to consider when deciding which browsers and devices to test in your website testing project.

  1. Browser and mobile device market share information is frequently published on the web.  Find the most recent research report (I won’t link here because they change frequently, just Google it) and note the most common browsers and devices.
  2. Check your website server logs (or a web analytics application) and find the one that tells you which operating systems and browsers your visitors are using.  No need to test for browsers that aren’t popular and aren’t visiting your site.

Match list #1 against list #2 and pick the combinations that are most popular in the market and most used by your website visitors.

Now, you have your list of devices and browsers (we call them flavors).

You should probably have about 6-12 flavors.

Now, you simply run the same tests on this list of browsers and devices that you ran on your own browser. You can begin to understand why hiring an outsourced website testing service makes sense in a lot of cases.

But I Don’t Have All Those Flavors!

What, you don’t have all those devices and computers on which to test?

Not a problem, there are a bunch of “Cross Browser Testing” tools available. They are very handy and while most use emulators instead of the real devices, you will be able to see and correct most of the defects that occur on the actual devices.

Now you’re ready to test your website.

How Long Will It Take? Counting The Hours.

How much time will you need to complete your website testing project?

The math is easy.

Count or estimate the number of pages and forms on your website.

On average, it takes about five minutes to fully evaluate and test a single web page on a single device.

Now, multiply number of pages and forms by five minutes and then divide by 12 to get the number of hours it should take to test your website with EACH flavor.

Then, multiply those hours by the number of flavors you want to test.

Now, you have a good rough estimate of the amount of time you’re going to be spending at night or on the weekend testing your website.

A Small Note On Regression Testing And What It Means

Regression testing means “testing it again” after fixes have been completed from the bugs you found during your last round of testing.

Yes, you will find defects when you test – almost every time. If you don’t find any defects, you should be very suspicious about the quality of the testing.

After you find the defects, your developer or software engineers will read your defect (write it very carefully and thoroughly so they can quickly reproduce it and then fix it) and make changes to prevent that defect from happening.

This will need to be rested to confirm that it has been fixed. This is called validation testing – you are validating that the defect you found has been accurately fixed.

There is also the possibility (or even probability) that your developer or software engineers accidentally caused another defect somewhere else when they were fixing the defect you found. Make sense? They fixed something but that fix caused another defect.

You need to find these and chasing them down can be maddening sometimes. This is called regression testing – testing again to make sure nothing else was broken during the latest round of fixes.

And, theoretically, you can keep doing this until you have Zero Defects. But, you should consider that performing regression testing until you achieve Zero Defects will probably be very expensive. Think ahead and plan for at least one round of regression testing (they do tend to go faster than your first round of testing) and possibly two rounds depending on the number and severity of the defects you find in each round of testing.

That’s Too Long!

Yeah, I’m sorry.  I knew you’d probably be surprised when you actually did the detailed math for testing and regression testing.

Website testing is relatively simple but it’s not easy. There’s a LOT of ground to cover, a lot of repetition and it requires an intense attention to detail – especially when you’re looking at the same pages over and over, just on slightly different devices.

If you have a small(ish) website and/or you aren’t very busy, you can certainly do this yourself.

Be careful, though, and make sure you’re paying close attention as you do it – website errors can be sneaky and hard to notice. Maybe get a pot of coffee ready?

Rather than consume more caffeine, seriously consider outsourcing your website testing project to a website testing service that can run the necessary tests while you and your team focus on other priorities that build and grow your business.

The Ultimate Question – Can I Afford A Website Testing Service?

Building a website or a business is partly the process of making wise investments – particularly with your scarcest two resources – time and money.

Just within your website project, you have to decide several times whether you’re going to invest AT ALL or if you’re going to spend your scarce time and/or money.

If you don’t have a solid goal for your business or website project, your decision on whether to invest is going to be hard. After all, how can you decide how much to invest if you don’t know what you really want?

But, let’s say you do have a goal for your website. Let’s say it’s to increase your sales by $50k/month within six months. That’s a solid and worthy goal!

And, let’s say you spent around $10k with a website design agency to get your website built to achieve your goal.

You’re small and that was a big chunk of money to spend but you knew you couldn’t do all the research, design and coding yourself. Sure, you can roll a little HTML/CSS but a modern production/commerce ready website is beyond just HTML/CSS. You made the smart call and got expert help.

And, they’ve completed their work and your website is new and shiny. You can clearly see that your investment of $10k for a monthly return of $50k in the near future is going to be achieved. You’re excited!

Your website design agency says they tested it and it looks good to you. You’re ready to launch it.

But wait – how well did they test it?

You’re not sure so you decide to spend an evening testing it yourself.  Just to see.

And, yup, there it is – a small error on your order screen when someone clicks the dreaded “Back” button. Yeah, they’re going to do this no matter how many times you tell them not to.

Now, you’re a little concerned. If there’s that bug that they didn’t catch, might there be others?

You’re going to invest another $10k in advertising and promotion when you launch your website. That’s another $10k investment but it’s needed to get the word out so you can achieve your goal.

You can’t afford to have any website errors after you’ve spent $20k on building and promoting it.

Should you spend more time or money testing?

Let’s Do The Math

If you do it yourself, it will cost your direct time and it will also cost lost opportunities that you could have been pursuing while you spent time testing your website.

And, you’re a business owner or manager and you’re not an experienced website tester. You’re going to be only marginally efficient and partially productive simply because you don’t really know what you’re doing!

So, if your average annual earnings are near $75k and you’re only half as productive as a trained Test Engineer, your cost to test your website is nearly $75/hr and it’s going to take you twice as long to finish. And that doesn’t even count the other business opportunities (and problems, we have those, too) that you missed while you were trying to get your website tested.

Roughly speaking, it will take  about six days to thoroughly test your website for full functionality and across all the browsers and mobile devices that your users have.

The math says $75/hr x (6 days @ 8 hrs/day) = $3,600.

If you asked TESTCo to scope this project our proposal would be closer to three days (because we do this all the time and know what we’re doing) and the cost would be closer to $56/hr x (3 days @ 8 hrs/day) = $1,344 and in half the time! Much less than half of your direct cost and without the lost business opportunities!

Save time.

Save money.

Achieve your most important goals.

A Website Testing Service Is Sounding Pretty Good Right Now

I understand. We have a number of clients who came to us after they tried testing their site in-house.

We can help in a number of different ways:

  1. We can answer your questions. Just ask, and we’ll be happy to answer.  No charge!
  2. We can help with your research. Don’t want to figure out the right flavors? Let us tell you what we’d propose!
  3. We can test it for you. You’ll be surprised at how affordable we can be – we definitely cost less than what it would cost to do it yourself!

Here’s additional information about the TESTCo website testing service.

At Least Do Something!

Please, at least do a little testing on your website.  The rest of us who visit your site will be thankful.

If you can’t do it yourself, we can help you with our website testing services. It doesn’t hurt to talk. Click the green button in upper right of this page to request a call back, or reach out to me by phone right now. 888-254-9709

Website Testing Companies

Reviewing Website Testing Companies

In This Post

There are three things you should think about when reviewing Website testing companies.

If you have a clear idea of these three critical aspects of working with a website testing company, your selection process will run smoothly and your “best choice” will be very obvious.

  1. What Are Your Website Testing Goals? – Specifically, what outcomes do you need your outsourced software testing team to accomplish for you? Not the activities but the outcomes. The activities may look like testing but the real business value is accomplishing your goal. What is your goal and why is it important? Share that with your outsourced website testing team and see what happens. If they are inspired, then you’ve found a strong candidate.  If they only want to know how much work you have for them, you should keep looking.
  2. What Are Your Budget and Time Constraints? – Sure, the budget is a big constraint. But, are there others? Do you have a promised due date for your next release? Do you need tight coordination with a variety of teams to meet your goal? Is this project big and visible to a lot of people? Share these constraints with your offshore software testing team and see what they say. Are they excited about the additional challenges? Do they offer a variety of strategies to accommodate your constraints? Or, do they just want to know how many testers you need and how long you need them? A lack of testing and quality strategies might indicate they don’t know any testing or quality strategies. If so, you should keep looking.
  3. What Are Your Expectations About Website Testing Outcomes? – Everyone has them but few recognize how we are influenced by them. Your expectations are going to one of the prime measures of how satisfied you will be with the process and outcomes. While expectations aren’t goals, they are very important. To add to the problem, most of us are generally unaware of our expectations as something important. Mostly, we just recognize when they aren’t met. This leads to dissatisfaction and then disappointment. Share your expectations with your outsourced website testing team. Gauge their reaction. Most will be interested in meeting your minimum expectations. A few will ask you to explain and may even question your expectations. This is good! They’re asking those questions so they’ll have a deeper understanding of why your expectations are important and how they can incorporate them into their daily software and website testing process. If you don’t get a rise by sharing your expectations then you should probably keep looking.

Comparing Website Testing Companies

What will it take to win your confidence that a website testing company can achieve your goals? That depends on what you want.

Website testing can cover the very simplest issues like testing for accurate rendering on just a few browsers to very complex issues like load and performance testing. But that’s mostly technical jargon. You probably have some business and project goals that are related to your website that you definitely want to achieve. Explain your business and technical goals to your proposed website testing company and then listen as they explain how they will work with you to achieve your goals.

It can be difficult to compare two or more items if the criteria are hard to measure. Here are a couple of simple but very important aspects of a website testing project that you can easily use to compare your preferred website testing companies.

  1. Do they understand your goals and constraints? Are they able to repeat them back to you and then show incremental progress as the project progresses?
  2. Do they have several strategies or are they a one-trick-pony? There is almost always more than one way to accomplish a goal and the constraints on the goal usually determine which strategy will deliver the highest value for the lowest cost. Do you understand and agree with their strategy or will they just “test it for you”?
  3. Do they have the talent to execute the strategy? Test Engineers are twice as productive and twice as effective as “testers”. QA Managers add even more value with analysis, reporting and planning to keep the Test Engineers fully productive on your website testing project. “Testers” do what they’re told – usually without any supervision. How much talent and confidence do you want for your website testing project?

A simple Yes/No score comparison between your preferred website testing companies should provide you with an easy solution for picking the best solution for your needs.

What Does it Take to Have Real Confidence in a Website Testing Company?

Are you worried or concerned about outsourcing to a website testing company? How can you know if you’re on the right (or wrong) track to finding the help you need?

If you are seeing danger signs that erode your confidence in the website testing companies with whom you are working, it’s not too late to give TESTCo a call – here’s why!

  1. A 90 Minute Start. We know you’re in a hurry and under the gun.  But, we need a basic amount of information about your website testing project so we can accurately achieve your goals and objectives. (Isn’t that what it’s all about?)  Don’t worry though, we’ve done this before (a bunch) and have a list of questions already prepared so we can get started quickly and effectively. We assign a QA Manager to every project (at no additional cost) so that we always have all the information and access we need for our Test Engineers to get your work completed accurately.
  2. The Basics. All great teamwork requires effective communication. It’s basic stuff really – writing status reports and participating in daily stand ups – like brushing and flossing every day (twice please). Our Test Engineers know this and do it as a natural part of their working process. Testers that other companies use typically just test what they are told to test.
  3. Leverage and Assets. Your website (and the website testing project to launch it) can either be an expense or an investment. An expense is once and done.  An investment creates an asset that provides leverage for future opportunities and produces a regular return (new prospects maybe?). If your website is an expense, then just skip this.

Here are a few more tips about selecting a website testing company.

How to Be Successful with Your Website Testing Company

How can you be confident that you’ll be successful with your outsourced website testing project? What might you do to insure the certainty of success?

Selecting an outsourced website testing company is only the first step. Next, you’ll want to make sure they are successful in achieving your goals for you. Your involvement with the website testing team will be important but it shouldn’t take a lot of your time. Here are some tips for making sure you get the most out of the website testing company that you select.

  1. Before Your Project – your website testing team will need a clear set of goals and constraints so they can achieve your goal. This information is usually covered in a Scoping process prior to building and delivering a proposal to you. You liked and believed the proposal enough to select this website testing company, so take some time and make sure it is accurate. It’s worth a brief 30 minutes to review both, your scoping document and your proposal to make sure that everyone is perfectly, crystal clear on your goals and constraints.
  2. During Your Project – your website testing team should deliver at least a daily status report. At TESTCo, we provide 2 daily status reports – one in the morning and another again each evening. Please, take just a few minutes and read these reports when you receive them. They contain a wealth of important information about the status of your project and can be an early indicator of Things Going Wrong. If you don’t understand or agree with what you see in the daily status report, please speak up quickly so your website testing team can correct their course and get back on track to achieve your goals.
  3. After Your Project – Once your website testing team has completed their strategy and plan, you should have a very clear picture of the quality of your website. In most cases, there will be defects that need to be fixed by your developers. Fixing those defects can cause additional defects! It’s worthwhile to talk with your website testing team about a second round of testing for your website – just to make sure that the big fixes didn’t break something else that was already working. Talk with your website testing company about another round of testing – just to make sure that they can have your website testing team available when you need them next.

TESTCo’s Three Values for Website Testing Companies

At TESTCo, we believe there are three values that are really important for website testing companies to provide. See if you agree.

Safe – Our work and way of working with you is safe. You won’t have any surprises. Our work will follow a well-thought-out plan with twice-daily status reports. You’ll always know where things stand and how we’re doing honoring our promises to you.

Easy – We’re very easy to work with. You can have as much or as little transparency as you like. Our work processes will integrate yours without any interruptions. The defects we discover for you will be crystal clear and ready for fixing. And, we can stop and re-start with just a one days notice.

Reliable – We honor our promises and plans. Our QA Managers will present you with the best strategy and plan to accomplish your goals. Our Test Engineers have the experience you need and we’ll have your favorite Test Engineer ready when you need them again.

TESTCo, One of the Few Website Testing Companies that Delivers Business Value Every Day

If your website is an investment, then you’ll want to make sure you’re getting every bang for every buck you spend. In website testing projects, the test cases and test plan are your assets.  They measure and validate the quality of your website – today and then again next quarter when you update it.

At TESTCo, we believe in honoring promises. Honoring promises produces trust and confidence. You want confidence that your website will meet your quality standards and represent you and your brand effectively.

Once you start talking to us, you’ll notice the difference between TESTCo and other website testing companies. Once we start working for you, you’ll know you made the right choice. Let us prove it.

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Outsourcing Quality Assurance

Outsourcing Quality Assurance Helps In-House QA

There are three things you can get from outsourcing quality assurance, even if you already have an in-house QA function.

I know, the thought of outsourcing may not have crossed your mind lately if release cycles are running smoothly and customers are loving your software, apps, or website.

But, for how long? You know that with each release the testing gets a little more complex; a little more time-consuming.

The Impact of Regression Testing Debt

Every time new features are added, the quality assurance cycle get’s a little longer…and longer…and longer.

Why is that? It’s called regression testing debt and it occurs because the amount of things that need to be tested increases each time new features are added.

Yes, the new features need to be tested, but the old features need to be tested as well to make sure the new features didn’t bungle them up and break them.

Kicking the Can Down the Road

Of course you’re thinking there’s probably no real budget to add additional quality assurance staff – the internal team is just going to have to do the best they can.

This approach might work for a little while but it won’t be sustainable unless you find some *leverage* to make your quality assurance team more efficient.

Outsourcing quality assurance – even for a project or two – can bring your in-house QA team a ton of learning, new techniques and better strategies to overcome the increasing workload that comes with regression testing debt.

The leverage and ROI on this approach is very high – and not just in terms of dollars or time.

Three Benefits When Outsourcing Quality Assurance Resource for Your Internal QA Team

Here’s how your in-house QA team can benefit from working on a couple software testing projects with an outsourced quality assurance team.

  1. New software testing techniques – the art and science of software testing and quality assurance advances significantly every year. A well qualified outsourced quality assurance partner keeps their team well trained on new and effective testing techniques. They can easily teach your in-house QA team some of the best techniques for your unique situation.
  2. New software testing strategies – software, websites and applications are growing in size and volume every year. The old strategies for making sure your software has adequate quality assurance coverage may not work anymore and may even lead you in the wrong direction. New quality assurance strategies are being built, tested and used to great advantage – wouldn’t your in-house quality assurance team benefit from learning some new strategies?
  3. New quality assurance tools – last but not least, the tools!  All the tools! Almost too many to chose from – and how would you chose anyway? Choosing and implementing the most effective software testing tools can be daunting if you try to figure it out yourself. Adding to the confusion – those sales guys selling the tools! Give yourself (and your QA Team) a break and let the experts tell you (and even show you) which tools work best in which situation. This alone can save you weeks of time!

The Cost of QA Leverage

It should cost you less than $10K to engage with a well qualified and respected quality assurance partner for a project that runs a week or two.

In return, you should expect that your immediate testing needs are well covered and your in-house QA Team should get a range of the following benefits in addition to the software testing.

  • New software testing techniques with guide sheets and personal instruction on how best to use them.
  • New software testing strategies with coaching on the costs and benefits of the selected approach.
  • Introduction to software testing tools you haven’t used but might benefit from – along with demos and examples of how they can work for you and what the true costs of implementation are.

Where else are you going to get that kind of ROI and leverage? Keep your internal QA team sharp. Keep your customers (and your boss) happy. It’s all possible you choose an outsourcing quality assurance strategy for raising the level of performance in your internal QA team.