We were partners with another company that was providing us QA. They were clearly not prioritizing us for QA, and that caused us a bottleneck in QA. We were constantly waiting on QA rather than development. That was really slowing down our process, probably averaging 3 days, sometimes longer. As a result, I had to give my boss not very good answers, such as “The work is done, but we’re just waiting for someone else.”
Now that we are working with TESTCo, we feel like we are in a much better spot. I’ve been thrilled with TESTCo’s performance; since the first couple of sprints, it was clear that QA was no longer the bottleneck. Now we are receiving QA feedback in less than a day.
I also appreciate their flexibility; even when tickets don’t get to QA as fast as we wanted them to, we know they will be ready when we need them.