I Loved The Video Evidence of Defects

I think TESTCo did an excellent job, communication was good and responsive.

The defects that they found give me confidence that they were doing a good job. The information provided was transparent. It was obvious the team was doing the work, so I didn’t have to worry about it. I loved the videos with defect evidence that shows me how to reproduce the defect exactly, that was really important and useful. Everything TESTCo promised they delivered.

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Very Thorough and Responsive

TESTCo has been very thorough, communicative, and responsive.  When issues are discovered, they provide detailed documentation of the issue and how to reproduce it, which is very helpful for debugging.  Their help has been valuable for ensuring consistent performance.

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Two Major Assets

TESTCo brings to the table two major assets. The first is the formal software QA testing experiences and methodology that we can benefit from TESTCo’s best practices. The second is the varying resource demands we have depending on release cycles.

Having a local presence that provides daily status updates is invaluable. I believe the key to success with offshore software testing or development is the constant communication and getting issues resolved as soon as they occur. Going forward, we expect that TESTCo will enable us to better handle the peak demands in both development and QA.

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Eliminate Performance Bottlenecks

We are very pleased with our decision to work with TESTCo. We recently brought TESTCo in to complete a Load and Performance Testing project for one of our customers. The testing helped us find and eliminate several performance bottlenecks that could have completely halted our customer’s application and business operations. As a result of TESTCo’s testing, our customer avoided a potential loss of $1M and we further enhanced the strong customer relationship.

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Super Flexible

The team did great, the project went well and they were super flexible.

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React Quickly

Working with TESTCo provides significant savings each year compared to paying in-house resources for software QA testing. The biggest value in working with TESTCo has come from their ability to react quickly to changing needs and be accommodating of our unique process and approach. Overall, we’ve been extremely satisfied!

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First-Chair Participants

Starting in the development area, TESTCo has been acting as Sychron’s QA, testing everything with the application – from insulation, configuration, performance all the way through to the robustness of the application.  TESTCo helps us establish the criteria to determine whether the product is ready to go.

Unlike some other third party developers, TESTCo is in the “A” group with their ability to manage the writing of the code to test and release.  They are first-chair participants and Sychron could not ask for better team members and that is exactly what they are.

Communication is key in this business and TESTCo provides us with the ability to concentrate on other areas of development while they manage the software QA testing.  These third party developers are not faceless folks and TESTCo ensures that they are part of the process at all times.

Even more than the communication factor is that TESTCo and the developers have the best interest of Sychron’s product and the value is the sense of ownership that TESTCo takes in the sense of ownership we all share.  That is a rare quality to find in a company.

The final result is a union of people’s hard work and software QA testing is often treated with less importance and even more when it is outsourced.  That is not the case here and it is because of TESTCo managing and making sure we are all on the same page and working in the same direction.

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On Short Notice

TESTCo was able to supply test engineers on short notice allowing us to move fast. This would have not been possible with the local partners!

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Quick Adjustments

We outsource our entire software QA testing function to TESTCo, which results in an overall cost savings of 30% annually. There’s another benefit besides the cost savings.

Our software QA testing requirements are cyclical and we experience many peaks and valleys. By working with TESTCo we have the ability to make quick adjustments to staffing levels based on our needs which is something we didn’t have the flexibility to do with in-house staff. In addition, TESTCo has worked loosely with us to improve our software process, which allows us to produce products more efficiently and with a higher level of quality.

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Overwhelmingly Positive

My experience with TESTCo has been overwhelmingly positive, and we are grateful for their diligence and the quality of their results.

The team we have been working with is always readily available for discussions and changes in our direction, and in our meetings with them they are very personable and friendly.

TESTCo has surprised more than one of my coworkers with their thoroughness and preparedness. One new product manager remarked “Usually, I’m the one grilling the testers, but I was happy they were grilling us with the important questions that needed to be answered!”

Their test results prove that their methods are sound, well researched, and well practiced. They have provided excellent reports that are highly detail oriented and demonstrate a thoroughness that is very meaningful to us as we grow our start up.

Through working with TESTCo, we have been able to shape improvements to our own practices that reinforce our ability to deliver high quality software, and we would not be as successful as we have been without the amazing support that TESTCo has offered us.

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Simplified Regression Testing

The biggest thing TESTCo does for me is to turn the complex task of keeping an evolving product regression-tested into the simple task of communicating high level needs to your team. I get to say ‘Please work on regression testing 8.7m this week’, and can trust that all of the details will be taken care of.

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