Increasing Our Revenue Velocity

When I took over product management at my small software start up, we had never employed anyone as a dedicated product manager. We had no QA process to speak of, and the company nearly went of business due to the costs of supporting a very low quality product release. QA was all ad-hoc and fell primarily to the engineers writing the code for bug fixes and new features. As part of establishing product management best practices, I started looking for a way to build out standard QA processes. Needless to say I was worried about the company as a going concern, and improving the quality of our products was key to righting the ship.We nearly went out of business due to the costs of a low quality release. First and foremost, I needed to make sure that future releases achieved some minimum viable level of quality. I also needed a process that was repeatable and that I could afford to carry out for each new release. So while quality was our biggest pain point, standardization and budget/affordability were also concerns.

We started out by hiring a QA resource in-house. Given our budget, we opted for someone without a lot of experience. This tester did a good job of getting us started on standardization of process, but we didn’t have enough capacity to get scalable standard tools and coverage to meet our minimum quality level. More importantly, training and replacement were huge obstacles, both in terms of time and money. When our tester moved on to another job, we had to practically start over when hiring a new tester to take the position, and we were essentially without QA throughout the new hire training period.

After having difficulty finding a good option for an in-house tester later, we did try to outsource QA with an offshore firm. While the offshore firm was affordable, we ended up getting nothing of value after working with them for about a year. The testers were not managed well, no one was expert enough to offer us best practices advice, AND the testers were not good at letting us know when they did not understand instructions.

In the end, we continued to limp along with Excel-based test cases that our in-house testers had developed. As product manager, I was spending over 50% of my time covering QA on my own. So it’s not a surprise that the rest of our product management efforts suffered. Then, we found TestCo. TestCo offered extensive QA process and management expertise, along with a flexible pool of testing resources, that allowed us to achieve our product quality goals within our budget constraints. I have more confidence in TestCo than any other partner I have ever worked with. I know that when I get too busy to monitor our QA activities, they can be trusted to keep QA running smoothly and make sure I’m aware of what needs my attention. I no longer have to worry about maintaining QA at some minimum acceptable level. I can look to the future and aim for top quality products, and TestCo will advise me on how to do just that.

TestCo, first and foremost, is my primary resource for QA best practices. They advise me on how to improve what we are currently doing, and they look for opportunities to expand our efforts to make the process more efficient and comprehensive. As part of the advising, they also do the hard work of finding the right resources for my projects and ensuring that they are fully trained to do the work. After the testers have been engaged for a project, they offer the additional benefit of experienced QA professionals who manage the team of testers.

All of these benefits allow me to focus on critical product management like building products that my customers want to buy! In addition to reducing our historical support costs by improving the quality of our product releases, they are also helping us to make our goal of continuous delivery happen. By shortening our test cycles with automation and plugging testers into the development process while new feature code is being written, we are expanding our ability to deliver value to the market faster and increase our revenue velocity as a result.

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Above and Beyond

TESTCo’s test engineers did a fantastic job of understanding our local marketing SaaS application in order to devise a test plan. They truly earned their title. The management team then worked with us to define the right level of QA for the project, and the engineers executed it on time while communicating all of the issues clearly.

Every issue reported had all of the information necessary to replicate it. Where functionality was lacking, they went above and beyond by suggesting improvements in a professional manner.

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Comprehensive Quality Assurance

TESTCo provides Journyx with a comprehensive quality assurance solution that not only ensures we deliver high-quality software and products to our markets, but also identifies opportunities for greater efficiencies in development and testing as they become available.

Journyx is free to focus on developing software solutions because TESTCo keeps track of best practices and new developments in quality assurance tools and methodologies. TESTCo created an entirely new test suite in tandem with new and existing product development that allowed Journyx to add a major product without any delays for new testing procedures or coverage.

Prior to engaging TESTCo, I spent 80% of my time on software QA testing oversight and managing customer patch requests. I had little time to devote to strategy, future release planning and requirements because testing procedures were inefficient and the resulting product quality was a drag on support and development resources. Thanks to improvements implemented by TESTCo, I have the ability to spend the majority of my time on forward looking activities that allow me to be prepared for opportunities as they arise.

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A True Partner

TESTCo has been a true partner with us as we created a new and innovative trading platform for one of our key clients.

We were tasked to create something that had never been built before so we all had to figure it out together. Our testing team really dug in to learn the details of the financial domain, the business drivers that would make the platform successful and gain the trust of our client.

That required support from their executives during the inevitable twists and turns any project encounters and persistence ad diligence from their project team

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To The Letter

I can pass off an entire business problem (‘we need testing’) and count on it being solved well. Also, when instructions are provided to you guys, you follow them to the letter almost perfectly every time.

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Impressive Personnel

I am impressed with the personnel assigned to this project. They are patient and consistent hard working testers that we enjoy having on the team. Implementing industry testing best practices within this project has proven to be difficult and frustrating – I appreciate each person’s never ending push for this and the patience to do that.

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Impressed

I have definitely been impressed with the ability of the engineers to get up to speed on the platform.  They seem to work very well with our developers and their open collaborative communication has been tremendous.

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Top Notch

Our experience with TESTCo was top notch! We got TESTCo on the job very late in the game for some functional testing. They picked up very quickly, and finished the job before the deadline and under budget! Karla and her team were a pleasure to deal with, and kept us in the loop multiple times a day. Can’t ask for anything more out of an IT company. Would highly recommend to anyone with testing needs!

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Proud to Release

We were somewhat hesitant of outsourcing our testing due to the potentially steep learning curve for our products. However, at the end of the day, we were very pleased with the testing services provided by TESTCo. Our test project was professionally managed and the test effort resulted in a product we were proud to release. I would not hesitate to recommend TESTCo for outsourced testing services.

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Take Ownership

The TESTCo Team established good communication with our QA team and DEV Team. If they don’t understand something, they ask. They are aware of the quality of the product and do a great job taking ownership of the whole product, not just the piece of the project they’ve been asked to test.

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You Guys Rocked

We have successfully published our mobile app to Google Play and iOS Store.

You guys rocked!

I will use you guys in the future when we have another big release.

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Easy to Work with and Highly Valuable

Thank you very much for your great work on our project. You and your team were exceptionally responsive and I felt like you truly understood what I wanted even though this was my first time working with an outsourced software testing team. Your software testing processes helped me gain the confidence I was looking for with my development team. You’ve been very easy to work with and highly valuable.  I’m looking forward to working with you and your team again.

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