We maintained Zero customer-found defects while cutting the QA budget in half

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The past year was a challenging year for growth in the tech sector.  Journyx was no exception.  As has been the case for almost 2 decades, TESTCo continues to be a supportive partner who helps us achieve our goals in varying conditions.  Last year, this included maintaining the highest levels of product quality (e.g., zero customer-found defects) while cutting the QA budget in half.  This was not an easy thing to do, but TESTCo management in general, and the QA team more specifically, found a way to make this happen.
The TESTCo team always goes above and beyond to make sure we get what we need.
Meredith Z.

They ask thoughtful questions, bringing clarity

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We are an independent third-party software & technology escrow agent that ensures software investments are secure and protected for all parties involved. TESTCo’s participation in the audits we perform for our clients has been professional, and very diligent while testing and writing the reports that our customers need. They ask thoughtful questions, bringing clarity, which will be helpful to our clients if ever they need to rely upon the escrow deposits to support their business critical applications.  TESTCo is a great partner!

Chris S.
Praxis Technology Escrow

I can focus now on customer acquisition and customer satisfaction.

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We were about to launch, so we wanted to get it tested. Our main concern was figuring out what we were missing and coverage across browsers because that is a lot of work to get through. We have a small team, and the internal resources to test wouldn’t be testing full-time.

That’s why we reached out to TESTCo. You guys were thorough and very methodical. Proactively identifying issues, especially some of the security things. I feel pretty good about the help received, especially the feedback on test cases missing from our test suite. We want to do things very well, I think that was accomplished, and it also helps with the investors.

I can focus now on customer acquisition and customer satisfaction.

Ivan Z.
PennyWorks

Take product to market

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We want to thank you for your services over the last 6 months. The UI, functional, and regression testing you’ve provided has REALLY helped us take this product to market.

Simply Delighted.

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I couldn’t be more pleased. TESTCo exceeded my expectations. I was worried about stability of a complex new website for a client. TESTCo stepped in with a test plan that was in tune with my requirements and limitations. I received status reports every day, and received very clear bug reports.

Consistently Delivered

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I have to say that our experience with TESTCo has been very positive for the two years we’ve been working with them. We’ve been in India with them, and also in Ukraine, and they have consistently delivered. In fact, we are in the process of expanding our relationship with them for the third time in those two years. We have about 8 people in Ukraine (or openings for up to 8, I believe) right now. They are providing software QA testing and automated software testing now, and we’ve just added engineering to the mix in the last week or so… two thumbs up.

Easy and Painless

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Our company has never outsourced software QA testing work before and TESTCo made it both easy and painless. Throughout the process, daily check-ins and progress reports were available; our project manager made sure that we were always getting the work for which we were paying, and the entire process was kept on track and on budget.

Fleshed Out the QA Process

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When we first engaged TESTCo, we had a detailed dev process with a place noted for functional QA testing, but the QA processes weren’t fully in place and we had just started building test cases. I was extremely busy as the development manager for the company and my initial concern was that it would take a lot of my time to ensure that outsourcing software QA testing services would go smoothly.

But working with TESTCo has been great! They ramped quickly and within two weeks TESTCo fleshed out the QA process for us. Today our relationship is very productive as they handle the day-to-day management of functional QA so I can focus on development. Using TESTCo has enabled me to be as hands off as I need to be while keeping me informed of the status of each product being tested.

Instantaneous Expertise

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TESTCo provided instantaneous expertise in software QA testing that integrated well with our development process.

Our testing needs vary throughout the year. TESTCo provides flexible software testing services that ramps up when we need it. Plus, their engineers dig deep into our application looking for vulnerabilities that we may not have considered.

TESTCo’s process dovetails with our agile development methods, which facilitates a ‘develop today and test tonight’ methodology. TESTCo staff are consummate collaborators; enhancing our process as necessary, and offering solutions on demand. TESTCo reacts quickly to our changing software QA testing needs. They work closely with us to formulate testing plans based on our priorities, and then shift resources quickly when our priorities change. Our local testing manager stays in constant communication with us, and is a reliable and integral part of our development team. It is obvious that TESTCo measures their success by our success.

Fewer Customer Complaints

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Now that we have TESTCo in place, we’re experiencing fewer customer complaints. We have one test environment for changes and another for pre-production. Before, we’d just have users test the finished product. Now, TESTCo test scripts cover all possible scenarios for application failure. That’s helped a great deal. The system is much more stable than before. And the developers don’t have to waste their time on testing fire-drills.

Extremely Valuable

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Having our testing projects managed by someone in Austin who is of our own culture and timezone, receiving accurate daily status and most of all, qualified talent, has turned out to be extremely valuable.

We’re convinced that version 7.0 of our product will be by far our most flexible, powerful, fully tested and bug free release ever and we really want your whole team to know how important your work has been in ensuring that. On behalf of our customers, we thank you. We look forward to a long and productive relationship together.

Real-Time Testing

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TESTCo has helped us enable a real-time, iterative development process that has had a dramatic impact on our time-to-market. The introduction of real-time software QA testing decreased release cycle times by 20% and increased the defect discovery rate by 400%.

By offering a flexible usage model for software QA testing services and a reduced per-head cost, we were able to reduce its software QA testing related expenses by 50%.