Integrated Into Our Culture

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We had a customer with a complex environment that needed both support and customization assistance quickly. This request was further complicated by the fact that expert resources and the customer resources were in a variety of global locations.

TESTCo provided staff with strong technical skills and the personality to propose creative solutions without waiting for direction. Hand-offs between folks around the organization were seamless.

I am most pleased with how easily the TESTCo staff have integrated into the Lombardi culture and their ability to work in an independent fashion. TESTCo required no handholding or remedial guidance. The entire group eats, drinks and breaths the company ethos.

Fewer Customer Complaints

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Now that we have TESTCo in place, we’re experiencing fewer customer complaints. We have one test environment for changes and another for pre-production. Before, we’d just have users test the finished product. Now, TESTCo test scripts cover all possible scenarios for application failure. That’s helped a great deal. The system is much more stable than before. And the developers don’t have to waste their time on testing fire-drills.

Fantastic Job

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TESTCo has done a fantastic job managing this, oftentimes haphazard and disorganized, testing project. This was our first foray into outsourcing any testing and I am sure we will be using your services again when necessary.

Extremely Valuable

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Having our testing projects managed by someone in Austin who is of our own culture and timezone, receiving accurate daily status and most of all, qualified talent, has turned out to be extremely valuable.

We’re convinced that version 7.0 of our product will be by far our most flexible, powerful, fully tested and bug free release ever and we really want your whole team to know how important your work has been in ensuring that. On behalf of our customers, we thank you. We look forward to a long and productive relationship together.

Objective Perspective

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Working with TESTCo has been a very positive experience, they are methodical, report back promptly and are very accommodating. The staff is not only testing our software to determine that it works and meets specifications, but they are also thinking about how it may or may not meet customer requirements. Having the objective perspective that TESTCo contributes is supporting our goal of providing a high quality end product to our customers.

A Pool of Trained Resources

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TESTCo provides us with a pool of trained resources that gives us the flexibility to ramp up our software QA testing efforts on a very short notice. Not only are we getting good results but we are achieving a significant cost savings for our company by outsourcing our software QA testing needs to TESTCo.

React Quickly

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Working with TESTCo provides significant savings each year compared to paying in-house resources for software QA testing. The biggest value in working with TESTCo has come from their ability to react quickly to changing needs and be accommodating of our unique process and approach. Overall, we’ve been extremely satisfied!

Real-Time Testing

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TESTCo has helped us enable a real-time, iterative development process that has had a dramatic impact on our time-to-market. The introduction of real-time software QA testing decreased release cycle times by 20% and increased the defect discovery rate by 400%.

By offering a flexible usage model for software QA testing services and a reduced per-head cost, we were able to reduce its software QA testing related expenses by 50%.

First-Chair Participants

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Starting in the development area, TESTCo has been acting as Sychron’s QA, testing everything with the application – from insulation, configuration, performance all the way through to the robustness of the application.  TESTCo helps us establish the criteria to determine whether the product is ready to go.

Unlike some other third party developers, TESTCo is in the “A” group with their ability to manage the writing of the code to test and release.  They are first-chair participants and Sychron could not ask for better team members and that is exactly what they are.

Communication is key in this business and TESTCo provides us with the ability to concentrate on other areas of development while they manage the software QA testing.  These third party developers are not faceless folks and TESTCo ensures that they are part of the process at all times.

Even more than the communication factor is that TESTCo and the developers have the best interest of Sychron’s product and the value is the sense of ownership that TESTCo takes in the sense of ownership we all share.  That is a rare quality to find in a company.

The final result is a union of people’s hard work and software QA testing is often treated with less importance and even more when it is outsourced.  That is not the case here and it is because of TESTCo managing and making sure we are all on the same page and working in the same direction.

Quick Adjustments

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We outsource our entire software QA testing function to TESTCo, which results in an overall cost savings of 30% annually. There’s another benefit besides the cost savings.

Our software QA testing requirements are cyclical and we experience many peaks and valleys. By working with TESTCo we have the ability to make quick adjustments to staffing levels based on our needs which is something we didn’t have the flexibility to do with in-house staff. In addition, TESTCo has worked loosely with us to improve our software process, which allows us to produce products more efficiently and with a higher level of quality.

Comprehensive Quality Assurance

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TESTCo provides Journyx with a comprehensive quality assurance solution that not only ensures we deliver high-quality software and products to our markets, but also identifies opportunities for greater efficiencies in development and testing as they become available.

Journyx is free to focus on developing software solutions because TESTCo keeps track of best practices and new developments in quality assurance tools and methodologies. TESTCo created an entirely new test suite in tandem with new and existing product development that allowed Journyx to add a major product without any delays for new testing procedures or coverage.

Prior to engaging TESTCo, I spent 80% of my time on software QA testing oversight and managing customer patch requests. I had little time to devote to strategy, future release planning and requirements because testing procedures were inefficient and the resulting product quality was a drag on support and development resources. Thanks to improvements implemented by TESTCo, I have the ability to spend the majority of my time on forward looking activities that allow me to be prepared for opportunities as they arise.

Saving 30 to 50%

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I like working with TESTCo because they’re going to bid it accurately, they’re going to do it on time and they’re going to do it thoroughly.

TESTCo’s ability to accurately quote individual verification projects is very important to us, as the projects vary in scope and size. Also, we do not know the ease or complexity of a verification project until TESTCo digs into it and assesses it.

We’re saving probably 30% to 50% of what we were paying previously, and we get things done faster and more reliably with TESTCo’s software testing services.